Billing and usage

Your account plan includes the features and allowances listed in its offer. A product purchase gives you access to the named product under its license. Generation can use a separate credit balance. Check which of these you need before paying; one does not automatically include the others.

Manage your plan and invoices

Open Plan and billing to see your current plan, included allowances and subscription status. The page shows the next renewal or end date when applicable, alongside credit-refill and hosted-export information. Use the pricing page to compare current offers.

• Invoices and payment method opens the billing portal for an active subscription.
• Change plan lets you choose from the offers available to your account. Review the price, billing interval and any prorated change before confirming.
• Cancel plan schedules the subscription to end after the current paid period. The confirmation shows when access changes.
• Keep my plan resumes a subscription that is scheduled to end.

An agreement-managed plan may require contacting Maru instead of making a self-service change. The account page explains which controls apply. If a feature is unavailable, read its message before changing plans: paying for a plan does not necessarily grant early access or resolve a service error.

Understand your activity and credits

Open Usage and credits to review your balance, model activity, usage by app and recent credit activity. The page also shows generation limits, hosted or local activity and recent jobs.

Metered credits describe the recorded cost of work. Debited credits and Balance change show what was actually deducted or added. When the page says Metering only, recorded usage does not debit the balance. Check that status before treating a usage total as a charge.

A hosted audio submission that is refused returns its reserved credits. Failed or cancelled jobs with partial results can receive a partial refund; see failed requests and retries. Refunds appear in Recent credit activity with their Balance change.

If an app's activity is unfamiliar, follow its name to Connected apps to review access. Generation and credits explains whose account a connected instrument or assistant uses.

A product download and a hosted generation job are different activities. Owning a plugin does not by itself establish an allowance for every connected service.

Product purchases

Purchases and downloads explains where to find acquired products, choose compatible files and resolve access issues. Read each offer for what it includes and how updates are handled.

Creator sales and earnings

Selling a product is a separate business workflow from paying for your own account. Selling on Maru covers marketplace beta and commercial preparation.

Use creator reporting and earnings to understand sales, balances and payout records. Fees, holds and payout conditions belong in the current seller views and agreed terms.

Get help with a charge

If a charge is unfamiliar, compare it with your invoices in Plan and billing, your orders in library downloads, and any generation activity in Usage and credits. Contact Maru with the date, amount, relevant order or job reference and what you expected. Do not send full payment card details. The current terms of sale and refunds govern purchase and refund questions.