Purchases

Refund Policy

Version 0.7-draft, October 9, 2026. Part of the Terms. Maru products are sold by Kicking Lotus.

Draft — pending legal review

These documents were written by the team that runs the service and have not been reviewed by a lawyer. They describe what the product actually does today, and they are the terms we will operate under, but they may change materially once counsel has read them.

Version 0.7-draft · October 9, 2026

1. 30-day money-back guarantee

If a product does not work for you, or you simply are not happy with it, ask for a refund within 30 days of your purchase and you will get your money back. You do not have to give a reason.

Pre-orders can be refunded at any time before the product’s full release, and for 30 days after it.

2. After 30 days

We look at later requests case by case and tend to say yes when something is genuinely wrong: a product that does not work on a system it lists as supported and that we cannot fix, a duplicate purchase, or a charge you did not make. Write to us; we would rather make it right than keep a payment you regret.

3. How to ask

Write to hello@maruaudio.com from the email address on your account, or reply to your receipt, and include your order number (it is on the receipt and in your library). We aim to answer within two business days. Refunds go back to the original payment method; your bank usually shows them within 5 to 10 business days.

4. What is refunded

  • The full amount you paid in US dollars, including any sales tax we collected.
  • Currency conversion or foreign-transaction fees charged by your own bank are outside our control and are not refunded by us.
  • A bundle is refunded as a whole. If only part of a bundle is the problem, tell us and we will find a fair partial refund.

5. A refund ends the license

When a purchase is refunded, its product license ends: the product leaves your library, you lose access to its downloads and updates, and you must stop using and delete any copies you made. Anything you hold through another purchase, a free acquisition or a gift is not affected. Music and other work you created with the product while you held the license remains yours.

6. Fair use of the guarantee

The guarantee is meant for people who tried a product and did not want it. We may decline or limit a refund when:

  • the same product was already refunded to you, or purchases and refunds repeat in a pattern that suggests using products for free;
  • the product license was shared, resold or used in breach of the Terms; or
  • the purchase involved fraud or a stolen payment method.

If we decline, we tell you why, and you can reply with anything we missed.

7. Chargebacks

Please contact us before disputing a charge with your bank. A refund from us is faster and is not held against you. If a payment is disputed, the licenses from that order may be suspended while the dispute is open and end if the payment is reversed. We may answer a dispute with the order record. Where a dispute is filed in bad faith after the product was kept and used, we may close the account involved.

8. Your legal rights

This policy adds to, and never reduces, the rights you have under the consumer protection laws where you live, including the right to a refund for a product that is defective or not as described.

Where the law gives a cancellation right for digital content (for example in the European Union or the United Kingdom), you ask us at checkout to make the product available immediately, and you acknowledge that the statutory cancellation right ends once the download or access begins. Our 30-day guarantee above still applies.

9. Changes

We may update this policy. The version in force when you bought a product applies to that purchase, unless a later version is more favourable to you.

10. Contact

Kicking Lotus · hello@maruaudio.com